Hierarchical organization - Territory Account Manager Makita Employee Review

3.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Fabulous products, innovators. Purpose engineered and built to last and meet the needs of the user.

Cons

Needs serious improvements in the SALES processes. The Marketing Dept wags the dog. The Field Sales force is pretty much subject to what the Marketing Dept dictates. Not much flexibility or true collaboration/team work between these two portions of the organization. The District Managers do not seem to be engaged in making any changes with respect to this imbalance and divide. Even though they agree that it's a serious roadblock in making the relationship between the two a collaborative effort, nothing changes. The DM's just utilize poor "work-arounds" repetitively to address the lacking, uncompetitive promotions generated by the Marketing Dept., to "get by". The Marketing Dept knows about these unspoken methods and turns a blind eye, as does upper management. Thus, there is no true synergy, collaboration and true teamwork between the Field Sales force and the wagging Marketing Dept.

Explore other reviews about Makita

5.0
Dec 14, 2024
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Great team with lots of female members

Cons

Everyone has to wear uniform

1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance. - Great teammembers (outside of IT management) - Near market pay. - Good health coverage. - Annual Christmas tool raffle/prizes. - Professional development/e-learning materials are provided. - Working in a beautiful and modern facility (clean and well-kept)

Cons

- Toxic motivation practices by IT management (threats of termination, frequent negative reinforcement, calling out a mistake in a large email group with the intent to embarass the employee rather than addressing it one-on-one, asking other employees their opinion about another employee that is late once what they think about the tardy), - Misleading employees about new opportunities that don't materialize. - Micromanagement practices (reviewing every support incident, reprimanding after a single Teams message sent during a lunch break), - No performance-based raises. - No bonuses (except an $85 gift card annually). - Little-to-no advancement opportunities (layoffs to reduce headcounts were performed in 2023). - Very minimal (almost non-existent) training and sparse knowledge base documentation for new hires. It is mostly sink or swim. - No performance metrics or SLA to determine employee performance. Performance is often measured by emotions and the personal relationship with management.

See reviews by: Helpful|Rating|Date|All