Pros
- Great work/life balance.
- Great teammembers (outside of IT management)
- Near market pay.
- Good health coverage.
- Annual Christmas tool raffle/prizes.
- Professional development/e-learning materials are provided.
- Working in a beautiful and modern facility (clean and well-kept)
Cons
- Toxic motivation practices by IT management (threats of termination, frequent negative reinforcement, calling out a mistake in a large email group with the intent to embarass the employee rather than addressing it one-on-one, asking other employees their opinion about another employee that is late once what they think about the tardy),
- Misleading employees about new opportunities that don't materialize.
- Micromanagement practices (reviewing every support incident, reprimanding after a single Teams message sent during a lunch break),
- No performance-based raises.
- No bonuses (except an $85 gift card annually).
- Little-to-no advancement opportunities (layoffs to reduce headcounts were performed in 2023).
- Very minimal (almost non-existent) training and sparse knowledge base documentation for new hires. It is mostly sink or swim.
- No performance metrics or SLA to determine employee performance. Performance is often measured by emotions and the personal relationship with management.