The Definition of a Great Job - Technical (Product) Support Malwarebytes Employee Review

5.0
Sep 18, 2014
Recommend
CEO approval
Business Outlook

Pros

I'm very impressed by upper management and the CEO, as they have left a great imprint on the technical industry. The CEO, also the founder, hosts meetings on his own and his enthusiasm is great. Management always encourages growth and will take personal time to assess your concerns, such as your comfort in your department and where you feel you may fit in best. The amount of support from other departments as well as the positive atmosphere is great and the meetings make you feel energized. The time off policy is open to discussion, meaning you may tend to emergencies as well as personal events that would conflict with your time. If needed, you may also work from home. The CEO feels very strongly about high morale in the workplace, but also believes in consistency, as collaboration is important.There is no one person job around here and that's a good thing. The company also offers perks, full benefits, and organizes retreats (picnics, summits, parties, etc.). The HQ in particular feels a lot like home in some ways. And the truly most important thing: the training is very long, but it's definitely a personal achievement. There's never been a person who couldn't offer help or consider your findings.

Cons

The demand has highs and lows and may require more time in the office, but this is a rare occurrence and depends on the outcome of product releases. The training is long and may be discouraging to some, but eventually it becomes a daily part of your routine and it gets easier.

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Malwarebytes Response
3y
Thank you for your review! We are glad you had a positive experience while working at Malwarebytes!

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5.0
Jan 21, 2026
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CEO approval
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Pros

Very supportive managers and a fun, highly collaborative team. The department fosters an environment where ideas are openly shared and opportunities for improvement are discussed constructively without toxicity. Truly the best company I’ve worked for so far.

Cons

The interview process was somewhat lengthy, and salary discussions were not entirely consistent.

2.0
Jul 20, 2026
Recommend
CEO approval
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Pros

It was okay before the favoritism and gender pay gaps

Cons

There is a lot of favoritism. When I found out I was making far less than a male coworker in the same role with less years of experience, they did nothing to rectify the situation. Also, the CEO is far too involved in Product and dictates rather than collaborates

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