Whoa - Manager Mariner Finance Employee Review

2.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

It's a place where you can learn the consumer finance industry. You learn the sales process, collections, compliance, and other interesting things. A lot of what you learn is applicable in several different fields outside of the business. Growing company- lots of opportunities if you are willing to work hard and relocate. If you're relocateable you can advance quickly.

Cons

Where do I start? There is a vicious cycle of mid to upper management expectation of what can be done in one day, and there is an ever increasing gap of delusion which is fueling the fire of employee turnover. Simply put, from the CSR to the branch managers there is not enough time in the day to complete the tasks, unless of course, you plug in 55 hours a week. So say goodbye to work life balance unless you are single with no children. There are at least 15 logs that you will have to keep track of, and all of them are manual. Book a loan? Log it. Take the deposit to be bank? Log it. Customer bounced a check? That's right! You have to log that too. And what if you forget to log it, because you might have been more focused on getting loans in the door? That's right, you get slapped on the wrist. Over. And over. And over again. The sales culture here is also crazy. There were days you would receive 60 emails, and 40 of them were related to either company production for the previous day, region production, division production, or what ever big loan Tom and Harry closed in the East Arm of Jesus. So what you get is a completely stressed out employee base because if they fail to get one loan in the door for two days it's stress city. And let me delve into the politics. Like any company there are politics, but the amount of gossip about employees in other offices directly from mid management is crazy. I know of at least four instances where a regional manager threw me under the bus to non managerial employees IN OTHER OFFICES!

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Mariner Finance Response
9y
Thank you for your review. We appreciate you informing our potential applicants about opportunities for advancement and about the learning focused environment. As a community based lender, our primary focus is on meeting the credit needs of the communities we serve. In addition to serving our customers, we work hard to maintain a strong culture of compliance and to encourage and support our dedicated employees with opportunities for personal and professional growth. Our commitment to compliance means many things including that our daily processes are documented. This is to not only provide a better experience for our customers, but for our employees as well. We’re sorry to hear that your overall experience did not measure up to our standards. Your feedback will be shared with our management team, so we can continue to learn and grow as a company. Should you have additional feedback to share, please email contactus@marinerfinance.com

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Cons

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1.0
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Pros

They will go above and beyond to get you approved for a loan.

Cons

The culture wasn’t the best, you’re also basically a bill collector, at an extreme level. Calling people 3x a day, even calling their job and potential relatives. Training wasn’t actually training, it was an hour a day. You’re at work for 8 hours but training was only 1 hour.

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