Gives off a strong illusion of a good career - Service Desk Analyst Maritz Employee Review

1.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

The people you’re surrounded with at MITS is the only good thing about this job. The people are what make it. When you’re in the trenches with people who understand your pain, you grow close with them.

Cons

MANAGEMENT. Zero idea how to work WITH the psychology of people as opposed to working against it. Very little work life balance, practically no soft benefits, and paid under market value. None of the technology they sell their clients actually works so you find yourself making excuses for why your company isn’t fulfilling their contract with the clients. If you can schmooze with the right guy for long enough, you might score yourself a job in which you’re unqualified, undertrained, and underpaid.

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Maritz Response
7y
Thank you for providing your perspective. We too believe Maritz’ people are what makes us one of the best places to work in the area! I am truly sorry to hear you were frustrated by your experience, and we never want to hear that our employees don’t think we’re listening to their concerns. We understand your complaints about work/life balance on the Service Desk, and we’ve been working diligently to improve flexibility for those few jobs that require specific and formal scheduling while still ensuring success for our customers. With respect to our client technology, we strive to stay current with ever-changing technology. We’ve invested tens of millions of dollars on refreshing, replacing and/or re-platforming our technology over the past three years, and plan to continue to make improvements in the near future. Thank you for your feedback and alerting us to further opportunities to improve. We want to build a team that’s open to giving and receiving transparent feedback to improve everyone’s personal and professional growth, and I’d be happy to discuss any of your thoughts in more detail by email. – Gerry I., Senior VP of Maritz IT Services

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5.0
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CEO approval
Business Outlook

Pros

Remote, Great Training; Fun encouraging, environment; Interesting and diverse employees

Cons

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2.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the people are great to work. They are friendly and helpful when you need them.

Cons

Toxic managers who show favoritism to people they like. They operate in their own bubble and your advancement is pretty much scripted to what they want you to know and do. When their are challenges, some manager will ignore the issue even through they know its problematic. Don't speak up for yourself or you will be labeled. You will also constantly be in fear of your position being eliminated. They have challenges maintaining accounts and will do whatever to keep the numbers up.

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