Changes Hurt Customers and Employees - Underwriter Markel Employee Review

Company replaced entire senior product and division management team in 2009 after they generated significant profits for firm over the past 20 years. Markel continues to collect profits from the business created by these former leaders. New management is untested at Markel and has changed many of the characteristics that made Markel and market leader. Customers have also felt changes in relationships with negative impact. For example, Markel recently fired three underwriters in Chicago, but offers a bonus to employees for referring new employees and has numerous underwriting openings throughout the country. What does this mean to the customer? Not much respect for how these changes in staff and service impact them.