Customer 3 - Engineer Marriott International Employee Review

3.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They have one of the best customer services that I have seen. We would have a meeting every morning about how we could improve customer service. The customers are always right and no request was too small or large. If it was a legal request they would do anything in their power to get the customer's request.

Cons

The employees were treated as if they were replaceable at any time. If it came to a choice between a customer’s word and an employee's, the employee would always be fired or punished. The customer was always right.

Explore other reviews about Marriott International

5.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and internal promotions

Cons

Have to change hotels to move up

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Cafeteria offers good food for a low price. Marriott discounts at other hotels

Cons

The favoritism of employees is backed by corporate. If someone has been working here longer than you, they get to pick and choose what shifts they want. If there is an open shift they also first get to choose whether they want it or not. Lastly if there are cuts, they get to choose if they want to stay or leave before others. The favoritism doesnt stop there. The managers also make them do less sidework, and give them good sections where as new employees are the bottom of the barrel in all aspects. Honestly horrible experience. They dont care about your well being either. Im scheduled opening and closing shifts consecutively which means I get under 4 hours of sleep between shifts. Sleep deprivation is not a joke; do not recommend.

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