Breakdown in communications between supervisors and employees made this otherwise lovely place to work a complete pain. - Guest Services Representative Marriott International Employee Review

3.0
Aug 2, 2010
Recommend
CEO approval
Business Outlook

Pros

They have great meal plans, great uniforms, great benefits, and they are very supportive, but in a 'fake' manner. It is refreshing for a company to empower employees to make decisions on how to treat guests without having to fill out form after form - they treat you like you are a smart competent worker most of the time.

Cons

the supervisors and upper management have NO idea how to work any software, and they view each situation 'on paper' instead of taking into account how the customer was feeling at the time. They became incredibly angry when mistakes happened due to a breakdown in communication, not a mistake by any one employee.

Explore other reviews about Marriott International

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company, great team, hours are flexible and the team is great. a lot of room to make money

Cons

strict on their callout policy. sometimes you need coverage and team members aren't willing to cover for you and you are left with dealing with the write ups. Hard to move up unless you are favorited

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Free meal, great management team that genuinely cares about the employes.

Cons

Employee parking is a daily struggle with no real solution in sight. Traffic in/off the island is just as bad. Co-workers are hit/miss. Some care and truly want to do their part, others just there for a temporary paycheck. A lot of turnover with new faces weekly.

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