Pros
Excellent benefits with the associate discount at hotels. Tuition reimbursement opportunities for associates. Associates can qualify for healthcare benefits by working 30 hours a week Shift differential for working later hours and weekends. Currently the direct managers tend to be "home grown" and are responsive whenever an associate has questions. Little to no micro-managing. Flexible schedules once you gain seniority within your position.
Cons
Upper-management seems disconnected with the hourly associate needs for support. Advancement opportunities are waning and management positions require prior management experience which is impossible without leaving the company. Many positions are becoming outsourced to international centers and outside companies to save on overall budgeting. Poor employees are not confronted and good associates are expected to do more work to compensate.