Beware! DO NOT FALL FOR THE LIES - Agent Customer Service Representative Marriott International Employee Review

1.0
Sep 18, 2022
Recommend
CEO approval
Business Outlook

Pros

None. Cannot find a single good thing to share.

Cons

This company does not care at all about the people that actually have to deal with the guests/customers. They treat them like crap! They offer remote work from home jobs which sound great at first...until you have to deal with a reservation system that is always breaking down. They don't train the staff long enough and expect so much from them-you would think that they're paying them at least $25 an hour to put up with so much! Wrong! For the measly $15 an hour they expect you to sell sell sell and dangle bonuses only to take them back due to poor productivity which is due to constant system issues. I have never in my life worked for such a horrific company. What's even worse? They just keep building new hotels on the backs of the staff members whose blood, sweat, tears and stress are in the foundations of those buildings and don't even consider paying them at least a decent pay of $20-$25 an hour. I hope that upper management reads this. This company is like a revolving door. Within the first few weeks of starting to work there at least 5 of my team members quit. Within the first few months almost the entire team is gone. One team member gave their 2 weeks notice and had to leave early due to the PTSD that comes a long with the job. And don't bother complaining to HR. They couldn't give a rats behind that you are stressed out because of THEM. They'll just hire another group and round and round it goes. Don't fall for the scam and don't stay at the hotels. You are paying for them to continue abusing their employees. So happy that I'm out of there.

Explore other reviews about Marriott International

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and free lunch

Cons

Heavy work load and high touch guests

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Cafeteria offers good food for a low price. Marriott discounts at other hotels

Cons

The favoritism of employees is backed by corporate. If someone has been working here longer than you, they get to pick and choose what shifts they want. If there is an open shift they also first get to choose whether they want it or not. Lastly if there are cuts, they get to choose if they want to stay or leave before others. The favoritism doesnt stop there. The managers also make them do less sidework, and give them good sections where as new employees are the bottom of the barrel in all aspects. Honestly horrible experience. They dont care about your well being either. Im scheduled opening and closing shifts consecutively which means I get under 4 hours of sleep between shifts. Sleep deprivation is not a joke; do not recommend.

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