Decent pay and great company - tough job - Sales and Service Associate Marriott International Employee Review

It's a call center style job. The phone calls are practically nonstop and a solid percentage of them are very angry, very mean customers ready to unleash all their frustrations on you. Most people book hotels online, so if they're calling, it's most likely because of a problem. I've worked tons of customer service roles, but something about being over the phone makes customers feel like they can be especially nasty. Also, tons of technical problems with the equipment.