Your average contact centre experience. - Customer Service Representative Marsh Employee Review

3.0
Sep 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Met some intelligent and interesting co workers and the pay was fine for the job at hand.

Cons

The curse of middle management; too many trainers, team leaders and managers not really contributing to anything productive, just there to police people constantly. Holidays next to impossible to get when you want them; this seemed to be a dealbreaker for some staff who left because of this

Explore other reviews about Marsh

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good workplace i like it

Cons

Not great building i think

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Marsh Response
1w
Thank you for sharing your experience at Marsh. We agree that our colleagues make us who we are, and we are committed to providing an environment where people be their best and thrive.
4.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people including great management at lower levels that really care for their people. Lots of autonomy to do your job with support when you need it.

Cons

Senior management and Human Resources awful and out of touch with workers. Broken compensation system with no transparency that openly discriminates against older long-term employees. Low merit increase which mean no raise many years and know cola so older employees working for less in inflation adjusted dollars every year while new hires are paid competitive market rates.

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