The piece work atmosphere in this company is designed the most ideal technician in the most ideal work atmosphere if you're not very lucky you might go to a job and the Customer for some reason doesn't want to sign for the work you will not get paid and then would have work all those hours for nothing.
I mean you could claim the hours but it will hurt your most important metric. I believe officially you are required to but nobody enforces that because they know how the system works.
Some metrics that are important to you and what the company thinks of you as an employee are solely absolutely dependent on luck. Such as the metric for the percentage of Customer you install that have internet connected to the DirecTV equipment this metric is completely affected by number of customers have internet by number of customers that have internet what you cannot change so cross your fingers
