Pros
Supporting the pathology labs means directly assisting medical professionals who rely on IT systems to analyze and diagnose critical patient conditions. This can be fulfilling, knowing your work has a real impact on patient care. The pathology department staff are generally knowledgeable and appreciative of IT support. Since the work involves troubleshooting hardware, software, and network issues, collaboration with lab personnel and other IT teams is frequent. Many employees appreciate the opportunity to work alongside intelligent and dedicated colleagues, fostering a supportive and educational atmosphere.
Cons
Some technicians feel that salaries are not commensurate with the cost of living in Boston, suggesting that pay could be more competitive.