more customer focus needed - Anonymous employee MassMutual Employee Review

3.0
Feb 27, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, good people, work from home opportunities

Cons

There was a sense that the candidate didn't come first, lack of up to date candidate systems and user instructions provided a poor candidate experience. Too much red tape to make improvements

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5.0
Jun 3, 2026
Recommend
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Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent benefits • Some good individual contributors and colleagues.

Cons

• Extremely high workload — regularly expected to work 60-80+ hours per week • Constant scope changes with unrealistic expectations and impossible deadlines • Upper management was disconnected and showed little concern for employee well-being • Highly political environment where internal politics often outweighed actual performance • Mass layoffs that eliminated roughly half the engineering team, followed by offshoring many roles to India — even after many of us had dedicated 4+ years to the company • Extremely stressful and unsustainable culture leading to widespread burnout

4
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