Beginning was a great environment. Last 6 months more focused on sales than helping customers. - Customer Service Representative MassMutual Employee Review

1.0
Apr 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Health, vision, dental, 100% match on first 5% of 401(k), and a 5% pension. Also a bonus based on your performance.

Cons

Poor management. They are more worried about micro managing than teaching and helping employees grow. They want you to be a robot instead of helping customers with their issues.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent benefits • Some good individual contributors and colleagues.

Cons

• Extremely high workload — regularly expected to work 60-80+ hours per week • Constant scope changes with unrealistic expectations and impossible deadlines • Upper management was disconnected and showed little concern for employee well-being • Highly political environment where internal politics often outweighed actual performance • Mass layoffs that eliminated roughly half the engineering team, followed by offshoring many roles to India — even after many of us had dedicated 4+ years to the company • Extremely stressful and unsustainable culture leading to widespread burnout

2
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