Pros
This company is trying to become more modern. They have relaxed the dress code, started offering some assistance to mothers and made a small gym at the Phoenix location. They are trying to make the site better for their workers. I do feel that they deliver true to their word about putting the customer first and really trying to provide them the best service possible. Plenty of opportunity for advancement if you put in the hard work and time, career development and involvement options as well.
Cons
You put in a lot of work that feels like it goes unnoticed. There is constant change and conflicting goals between senior leadership. Salary feel well below the average for how well they state the company is doing. Flaws in processes and gaps between the different segments. Clear distinction between the younger workers and the tenured individuals.