Best Remote Call Center/Inclusive Environment - Digital Customer Care Specialist MassMutual Employee Review

Great programs for experience in fortune 100.

Cared more about building a program to attract interns than future employees.

• Decent benefits • Some good individual contributors and colleagues.

• Extremely high workload — regularly expected to work 60-80+ hours per week • Constant scope changes with unrealistic expectations and impossible deadlines • Upper management was disconnected and showed little concern for employee well-being • Highly political environment where internal politics often outweighed actual performance • Mass layoffs that eliminated roughly half the engineering team, followed by offshoring many roles to India — even after many of us had dedicated 4+ years to the company • Extremely stressful and unsustainable culture leading to widespread burnout