I don’t know how massage envy still exists - Massage Therapist Massage Envy Employee Review

1.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

A place to work. Front desk schedules appt.

Cons

Everything, the building & equipment super dirty, the work load is impossible to deliver a quality massage and then the compensation is peanuts. Upselling does not do you any good because everything is taxed to death and you have to wait a month after to be paid. You cannot see your schedule from home you have to call the front desk. The front desk is extremely unprofessional. After session I caught the front desk making fun of my client they just checked out and myself. Many times when sheets towels not available. Overall the space is physically and energetically filthy!!!

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Massage Envy Response
3mo
We are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated so the employment experience that each provides is unique. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
1mo
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

good chance to build office skills to enter higher role. work here if you are tired of working in food service and want to build computer skills for office work.

Cons

pay is dirt, VC firm that owns half the company is constantly making things worse, and the membership policy is incredibly expensive predatory, and hard to quit. be ready to spend 8 hours a day telling people that are financially struggling that they cannot cancel their membership. when therapists call out for the day you pretty much have to start your day out calling all of their appointments and telling people first thing in the morning that the appointment they've had to wait weeks for is gone and their chronic pain needs to continue for even longer as you re-schedule them out weeks in advance.

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