Cool people, garbage everything else - Front Desk Associate Massage Envy Employee Review

2.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Your mileage may vary, but if you meet really cool people working there, then at least you have one decent reason to stay.

Cons

No pay rises Managers are hardly ever in the clinic and do not routinely provide feedback on your performance, making it difficult to figure out what you should keep working on. You'll have clients call you on the phone complaining about their cancelation/freeze/transfer forms not having been processed for the last two months. Then, they'll ask you when your general manager works next; and sure, you can give them information on *when* your manager is meant to be in the clinic or can give them a call back, but they hardly ever are.

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Massage Envy Response
3mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees. We recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
1mo
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

good chance to build office skills to enter higher role. work here if you are tired of working in food service and want to build computer skills for office work.

Cons

pay is dirt, VC firm that owns half the company is constantly making things worse, and the membership policy is incredibly expensive predatory, and hard to quit. be ready to spend 8 hours a day telling people that are financially struggling that they cannot cancel their membership. when therapists call out for the day you pretty much have to start your day out calling all of their appointments and telling people first thing in the morning that the appointment they've had to wait weeks for is gone and their chronic pain needs to continue for even longer as you re-schedule them out weeks in advance.

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