Every store and employee seems to have a different experience! - Anonymous employee Massage Envy Employee Review

4.0
Apr 10, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health and Dental Insurance at a group rate. Support from some of your fellow employees. No required massage routine. Store provides linens, laundry, tables, oils and rooms. Company provides marketing, sales, filing and computerized appointment setting. Commitment from most clients for regular treatments.

Cons

Therapists frequently do not work as a tea, due to competitive reasons. Frequent turnover of front end causing billing mistakes, re-training, scheduling mistakes and client dissatisfaction. Frequent mistakes on paychecks.

Explore other reviews about Massage Envy

5.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co workers Good pay

Cons

Rude customers Demanding sales quotas

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Massage Envy Response
1mo
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

good chance to build office skills to enter higher role. work here if you are tired of working in food service and want to build computer skills for office work.

Cons

pay is dirt, VC firm that owns half the company is constantly making things worse, and the membership policy is incredibly expensive predatory, and hard to quit. be ready to spend 8 hours a day telling people that are financially struggling that they cannot cancel their membership. when therapists call out for the day you pretty much have to start your day out calling all of their appointments and telling people first thing in the morning that the appointment they've had to wait weeks for is gone and their chronic pain needs to continue for even longer as you re-schedule them out weeks in advance.

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