Pros
Company model and process is well thought out. Mavis holds customer service expectations to a high standard by giving store level management power to make decisions and exceptions within reason. Volume based business makes for easy sales creating fast paced days.
Cons
These cons may only apply to my current store / area. Upper management priority's are highly flawed. Pushing lower management to make more sales and maximize profits is a no brainier. What I need from them is the tools to do it. On challenging days they will call several times a day to remind us we are failing. This would be fine !IF! they called to discuss the challenges we are facing at that moment and offering help / advise / tools to improve the situation. On an already challenged day of call outs, comebacks and various issues needing attention the last thing I need is to be harassed about selling more power steering flushes.
