Maximus' moto is be fluid!!!! Albany NY - Supervisor Maximus Employee Review

1.0
Nov 21, 2017
Recommend
CEO approval
Business Outlook

Pros

The consumers who obtain the correct information and don't get the run around from the reps. This is at no fault of the reps 90% of the time.

Cons

The work instructions are contradictory. Managers, Senior Managers and Directors all worked together before. Therefore they promote each other rather than deserving candidates. Unorganized is an under statement. The policies pertain to certain individuals. The turn over rate is horrendous. Agents, Team Leads and Supervisors, who do most of the work, will get minimal bonuses , "Upper Management" get thousands for a bonus. The attendance policy is a set up for failure. The over hire for the turn over rate. The best part is DOH has no clue how crupt Maximus is.

Explore other reviews about Maximus

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Cons

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Had a few really exceptional coworkers

Cons

One reason I was hired was to bring in new ideas and work approaches; however, when I tried implementing anything new, some of the “old school higher-ups” would balk and were never open to anything new or better. My management just looked the other way and didn’t support me. As for training, I wasn’t offered much in the way of onboarding other than being told to read a lengthy “standard operating procedures” document. No real opportunities were offered to shadow anyone so I could learn in real-time. A typical work week was 60+ hours and often stretched to 70+. It was exhausting and demoralizing. The job was not sustainable and I’ve never been more relieved to be done with a place. I cannot recommend Maximus as a place to grow your skills or to give your time. Turnover seems to be relatively high at Maximus and there are far better places to work.

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