Pros
There is a whole mix of people from different cultures and backgrounds in this company, co-workers try to help to each other on the daily tasks. There is a lot you will learn by yourself.
Cons
The floor support to agents is absolutely weak , there is no enough training or shadowing, they expect you to learn by yourself by reading em@ils you receive constantly during your whole shift while you are talking to customers on the phone. Your “Team Lead” is the one to provide you support when you have questions however the “Team Lead” in my group yell to people things like “Don’t ask me anything if you haven’t read your thousand email first, use your resources, how can you be so lazy” after exhausted all your resources without finding the answer you need and you ask your “Team Lead” for some guide, you might get and answer like “I’m too busy right now, ask someone else…” The way they manage people is horrible, the environment is very restrictive and stressful besides they provide you with ambiguous information. Payment is too low for the amount of stress