Pros
NOT MUCH, as i am having a hard time finding one
Cons
Current if you are minutes late, like 1-3, or 1-5, for coming back from break, lunch, signing on, signing off, not signing off for those breaks, taking an unauthorized break, missing training because you were on the phone because you were on the phone with a customer, documented doctors appointments, any negative or positive movement you make, is assigned on a negative point system, and you are only allowed 8-10 points, for any type of illness it is 8 points. Because of the head sets, illness ran rampant. The environment is unreachable as they want a 90% rate from employees only a daily basis. Supervisors are on the level of competition between themselves via the company to make the best on the list, and often is the comment "your bringing our team down"...environment doesn't make you feel very good.