Pros
I was able to afford buying a house. The company provided free health insurance to us. I also met some wonderful people there who were my co-workers.
Cons
Working at this call center was not for the faint-hearted. With the contract we had, we had to maintain a "secure floor." That meant no paper/pens, no cell phones, etc-- nothing with which to record a consumer's PII. This was so they could maintain their ISO certification for various contracts. I get that. But it was highly stressful due to zero tolerance policy if you were to make a mistake somehow. An employee would get the stress from both sides-- consumers & management. Life at a standard call center. However, I didn't realize just how burned out I was until they announced the lay-off. My first response was not concern/fear that may normally be associated with job loss, but rather relief. Our site closed due to the contract not being renewed for the office space. As to why they didn't secure a contract on a smaller office site, we were never told. Most likely due to the lingering effects of what the pandemic has done to the labor force trends, as many were now working remotely. When getting our severance pay, we were told it could be 2-3 pay cycles. It ended up being between 3-4 weeks that we waited for our severance pay.