Pros
Upward Mobility. Professional compared to other call centers. Clear communication between employees and management. Great Team atmosphere. Easy accessible location located in FiDi - Wall Street Area. Monthly meetings to insure the project goals are met. Fidelity 401k 6% match, 4 year vesting period. Good health insurance(~$110) a month. Metro Card Pre-Tax option. Quarterly bonuses. Plenty of overtime. 15 days of accrued PTO. On average 20-30 calls a day. Calls could last from 2mins to 1 hour plus.
Cons
Not a lot of flexibility in terns of schedule. M - F: 11:30-8pm shift or split shift Mon - Thur: 8am-6pm, and Sat 9am-1pm, with Fri or Thur of depending on what you get. 30 mins lunch not paid and two 15 mins paid breaks. Hard to have a voice with 200 plus employees. Outdated payment system Semi-Monthly payment system, not a benefit for an hourly employee. Made for exempt salaried employee in mind. PTO is shared with NYC 5 day paid sick leave. No PTO, you will get the time off but you will not get paid. Yearly raise is 1%, adjusting for inflation will net you zero gain. 2-4% is the recommended raise. Micromanaged, but that is to be expect in a call center environment. Salaried workers are Supervisors and above.