1.0
Apr 22, 2026
Former employee, more than 3 years
Rochester, MN
Recommend
CEO approval
Business Outlook
Pros
Remote l or a full-time work for some positions
Cons
This role involves continuous call monitoring, including real-time listening by supervisors throughout the shift. Performance is tracked closely and feedback is frequent. The level of oversight can feel intrusive for those accustomed to a more independent work environment. Responsibilities have also expanded beyond the original job description without compensation adjustment