Good Work, Too many hours - Retail Customer Service Representative McElroy Metal Employee Review

3.0
Apr 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Good coworkers, caring managers, wonderful family friendly company. I enjoyed the work itself and the people I was working with, and once you learn how everything works it's a great place to work. You have an hour for lunch, decent pay, and can take two 15 minute breaks a day.

Cons

There is a lot to learn, and not enough time to learn it in. There are so many orders to do in a day, we were regularly working 6-8 hours overtime every week for months on end. The company works on a 'you don't leave until the orders for today are done' mentality - but because of the rapid growth, we were often left drowning, when instead more people should have been hired to take care of the growth. We were often told that it would calm down in a month or so, but this continued from October to January. The stress of the job was enough to drive you crazy! When you first get hired, you are given a crash course, and then have to learn the rest through trial and error. This works in some places, but at McElroy it tended to intimidate many new hires due to the sheer volume of work that has to be done - there's so much going on, and little promise for growth in the company, and many decide to leave rather than stick through it. Because I was a temp-to-full time hire, I was told I would wait 3 months for evaluation. They continued to say I needed improvement, and kept me on as a temp even though I worked there for over a year, and many of my coworkers said I did as well as they did. This place runs off of temps. Of the six to eight members of my department that I saw while I was there, only two were full-time employees by the time I left - the other three full-timers either moved offices or left the company, and when I left there was me and two other temps working here.

Explore other reviews about McElroy Metal

5.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Great management, very laid back. Numbers were always met because the team worked so well together.

Cons

No overtime if actually needed!

1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the employees are good at their jobs

Cons

Management is not supportive nor helpful You will not be trained You will work for free

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