Great company with caring people and sizable benefits packages! - Customer Service Representative McKinstry Employee Review

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits good work/life balance ok wages free coffee machines everywhere! free mass transit passes lots of vacation time for starting positions positive work environment Everyone here seriously cares! Seriously, the CEO will randomly show up at your desk and ask you about your life with a sincere interest.

Cons

tends to run with too few employees overtime is regular and required (in a politely unspoken expectation Seattle-like sort of way) Some employees regularly use private time to work off the clock (while this is a good natured gesture, it gives management a skew expectation of what should be accomplished each shift). Hiring appears to be reactionary

Explore other reviews about McKinstry

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

People oriented company, good culture.

Cons

Competitive salaries but low incentive pay compared to other contractors.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent salary and PTO policy Onsite gym for a fair monthly price Cool rooftop golf setup Nice little taco truck nearby outside

Cons

This place has extremely poor leadership and is very toxic at every level. Prepare to be micromanaged, ignored, gaslit, and shown zero empathy for heavy workload or personal emergencies by mediocre middle managers. Principals are checked out and are too busy creating new promotions for themselves and drinking wine at the CEO’s ranch. The bonus structure and profit sharing is laughable and a complete lie from what is listed on Workday. Annual raises aren’t even competitive to inflation. The C-suite executives are only focused on blatant nepotism for their own kids and relatives. HR puts people last and only cares about the company image (typical at most companies but they don’t even try to sugarcoat it). They force people to come in (3) days a week but they don’t even have enough parking. There is a cafe that sells mediocre food with typical expensive Seattle prices. The healthcare package is complicated, expensive, and relatively unknown to all providers. As a billion dollar company, they go cheap on the company holiday party and literally just host it at the office.

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