While McMaster-Carr provides great customer service, it wasn't the place for me - Anonymous employee McMaster-Carr Employee Review

2.0
Apr 24, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great salary and benefits Decent work hours for management Provide great customer service Provide some tuition reimbursement Great salary and benefits for non-management positions as well Staff tended to be very friendly and polite--often more helpful than upper management Nice facility and warehouse Nice cafeteria

Cons

McMaster-Carr doesn't promote full time staff to management positions; rather, they seek recent college graduates from particular institutions. As one of those graduates, I found that they promoted "innovative" ideas but weren't actually open to these ideas. There was a lot of tension between management and staff--staff could never be promoted and were often far more competent than their supervisors. I found the atmosphere to be very negative, and the people to be untrustworthy (i.e., one manager was known from "back-stabbing") which made it difficult to ask questions. The company was trying to promote more female leadership, but there was no trust or unity amongst the female trainees as they were vying for promotions. Overall, I didn't feel it was a place where I could learn how to be a good leader and how to manage people--and the negative atmosphere led me to leave. As a trainee, you have to participate in inventory at least 1 time a month until you're promoted

Explore other reviews about McMaster-Carr

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

At least in the Systems department, it’s a helpful and collaborative environment.

Cons

3 days in office and potentially long commute from the city

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

Cons

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

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