Employee recognition - Customer Service Representative McMaster-Carr Employee Review

3.0
Sep 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent entry level benefits and salary

Cons

I was moved to a different department without and consideration for my opinion or position. I never had experience working customer service before they moved me there and I was left wondering why they made this decision for me. The feigned that I would be learning new skills that would benefit the company as a whole and that I should just “try it out and see how I like it”. I gave them a full year of working customer service and I continued to struggle during that time. All while changing my team manager 3 times and having to explain my disposition over again without being heard. At the end of that year I asked to be moved to a different department and they told me that was not possible.

Explore other reviews about McMaster-Carr

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

Cons

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

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