Good place to start but no need to stay. - Service Desk Mechdyne Employee Review

They say they put people first but this doesn't seem to be the case as the turnover rate is very high. Retention doesn't seem to be a priority. This causes a constant inflow of new and often inexperienced workers and a lack of seasoned workers to train them. Pay is mediocre, 16-18 but everyone, including those in leadership roles complain of being overworked. It is common to see people leave after 3-12 months for better opportunities. Company does not have overflow protection for it's support desk. First 3 months of 2021 were straight back to back and overtime was constantly being asked of employees. Typical call volume is 70-90 calls per day. Expected Average Handle Time is 7 minutes which garners the feeling of quick resolutions vs quality calls. This is especially true when it can take 2 minutes just to have the user try to explain the issue and another 2-4 minutes to remote in and that's before you even get to start working on the problem. Taking breaks feels like being in kindergarten. You can't go on break if any of the 20-30 others are on break. This can be very difficult when people are gone for 10 minutes and when they come back you will most likely be in the middle of a call. When your call finishes there is high probability someone will be on a break at that time.