Learned a lot, got burnt out - Customer Service Representative MedVet Employee Review

3.0
Feb 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Learning about animals Helping people and their pets

Cons

Answering the phone for 12 hours Chained to desk Getting yelled at by owners

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MedVet Response
2y
We appreciate your feedback on your experience with MedVet. Client Service Representatives at MedVet have a challenging yet rewarding role within the organization. With teamwork being one of our three core values, we promote an environment where team members and leaders support one another to the best of their ability so that each caregivers can avoid feeling overextended. We also offer excellent resources to offset burnout, such as our Employee Assistance Program, PTO, our mental wellbeing resources and the hospital wellbeing room. Thank you for sharing your voice.

Explore other reviews about MedVet

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Thorough training process, my manager was very flexible with my schedule, and staff is great!

Cons

The training during my time on the floor could have been more organized.

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very generous employee discount for employee pets Ability to bring my pet to work with me, extra helpful on days when my dog has physical therapy appointments scheduled Good team work, everyone seems to answer questions or is willing to explain things Management checks in to see if I feel supportive or if there's anything I need

Cons

I've been at my position for a month now and really don't have any negatives at the moment.

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