Supportive team and positive environment, but interdepartmental communication has room for improvement - Installer Coordinator Medical Guardian Employee Review

Pros of the job is that we're not a 24 hour operation the company provides equipment also management is very attentive and there for you if you need any help

Cons having to cancel services for a deceased customer its tough on the family member especially having to pay for the return of equipment

There used to be a lot. Then it changed.

Unfortunately, my experience was that the internal culture often overshadowed the mission. Success frequently felt dependent on changing priorities and leadership expectations rather than consistent performance. Goals and direction could shift quickly, making it difficult to know exactly how success would be measured over the long term. Constructive coaching often took a back seat to performance management, leaving employees feeling like they were reacting instead of growing. Collaboration between departments wasn’t always as strong as it needed to be, and communication from leadership could be inconsistent. Employees were expected to adapt quickly, but there wasn’t always the same level of transparency about why decisions were being made. One of the most disappointing aspects of my experience was that long-term contributions and institutional knowledge didn’t always seem to carry much weight. It sometimes felt like results were evaluated in short windows rather than considering the broader value employees had created over time.