Untenable for Mental Health - Compliance Specialist Medical Solutions Employee Review

1.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO & Work From Home, Hybrid, or In Office flexibility.

Cons

Since Fall 2023, every credentialing department has experienced layoffs due and offshoring. Each day felt like the hunger games and there was a consistent push to do more with less. To see such talented people reduced to fear and burnout was heartbreaking. The teams I was a part of no longer exist, creating gaps for compliance and quality to significantly diminish. I would no longer recommend this company to clinicians.

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Medical Solutions Response
8mo
Thank you for taking the time to share such honest and heartfelt feedback. We’re truly sorry to hear how difficult this period has been. We understand how frustrating ongoing restructuring can feel, and we recognize the uncertainty it may cause. Your comments about burnout, fear, and the loss of strong teams are incredibly important to us. These experiences matter, and they highlight areas where we must continue to reflect and improve. The healthcare staffing landscape has shifted significantly since 2023, and we are continuing to work on strengthening processes, stabilizing our teams, and ensuring clinicians receive the level of support and service they expect from Medical Solutions. We remain committed to supporting clinicians with the compliance, quality, and service they depend on. Our teams across the organization — including credentialing, support, and recruiting — continue to work hard to maintain strong processes and high standards, and your feedback helps us identify where we can be stronger. We’ve shared your review with our senior leadership and People teams, as perspectives like yours are critical in shaping our path forward.

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5.0
Jun 12, 2026
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Pros

Best company I have ever worked for!! The culture is unbeatable! Suportive management Remote opportunity Best place ever !!!

Cons

Honestly, I have worked for many companies and there are no cons here.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get a laptop and mouse

Cons

Leadership below the VP level gets in the way of that development. Management leans heavily on rigid, arbitrary metrics — for example, a call-quota formula (100+ calls/day) that doesn't hold up and is flawed when you actually look at how it's calculated. There's heavy oversight of clock-in/out times, lunch breaks, and even restroom time, which creates a culture of surveillance rather than trust. We are adults, no need for micromanaging. Direct Management doesn't separate emotional reactions from business outcomes — when numbers are down, that frustration is visible and passed onto the team rather than handled constructively. When leadership does phone demonstrations to "show how it's done," the execution often doesn't match the standard being enforced, which undermines credibility with the team. There's limited career growth here, financially or in terms of advancement, especially at the SDR/BDR level.

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