Inauthenticity, Immature and Unskilled Leadership, Infighting, Burn out - Worked In IT Department Medical Solutions Employee Review

1.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote Unlimited PTO (challenges however as it is not managed appropriately)

Cons

DEI efforts appear to be merely for show, marked by concerning and ignorant language. There is a noticeable lack of financial commitment to DEI activities, and diverse teams are non-existent. There is a pervasive presence of internal conflicts, and the leadership team lacks substantial alignment. Ambiguity regarding responsibilities is widespread, causing undue stress, along with significant delays and outright failure. This ambiguity also results in frequent micromanagement from various sources which hinders progress and causes significant damage to relationships. The company culture, despite being professed as a "family," is inauthentic, if you do not live in Omaha, you will be treated differently. Across the organization, there is a deficiency in skills, particularly among senior leaders who have not pursued further education and lack initiative or responsibility for learning. The organization suffers from a significant lack of baseline processes, tools, and frameworks, lagging significantly behind technologically. This technological lag results in inefficient internal operations, confusing and overwhelming communications, and loss of revenue/clients. Furthermore, job security is a perpetual concern, as the company will engage in job cuts at the end of the year to meet budgetary goals, tossing 'valued family members' out the door and leaving remaining employees, who have been through or are near burn-out, to shoulder additional and significant responsibilities.

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Medical Solutions Response
2y
We're so sorry your experience didn't match your expectations and the employee experience we are committed to at Medical Solutions. If you are open to a conversation, we would like to connect with you to understand your concerns better. Please reach out to talentmanagement@medicalsolutions.com.

Explore other reviews about Medical Solutions

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Best company I have ever worked for!! The culture is unbeatable! Suportive management Remote opportunity Best place ever !!!

Cons

Honestly, I have worked for many companies and there are no cons here.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get a laptop and mouse

Cons

Leadership below the VP level gets in the way of that development. Management leans heavily on rigid, arbitrary metrics — for example, a call-quota formula (100+ calls/day) that doesn't hold up and is flawed when you actually look at how it's calculated. There's heavy oversight of clock-in/out times, lunch breaks, and even restroom time, which creates a culture of surveillance rather than trust. We are adults, no need for micromanaging. Direct Management doesn't separate emotional reactions from business outcomes — when numbers are down, that frustration is visible and passed onto the team rather than handled constructively. When leadership does phone demonstrations to "show how it's done," the execution often doesn't match the standard being enforced, which undermines credibility with the team. There's limited career growth here, financially or in terms of advancement, especially at the SDR/BDR level.

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