Pros
The main pro, I realise it’s been said before - very decent people. There are no office politics (relatively speaking!) and the staff are definitely the best thing about the organisation. I can't think of a negative thing to say about any member of staff, and that includes management. They have had a tough time recently but everyone's heart is in the right place which is certainly something you can't say for every company you work for. It certainly makes a job a lot easier (and more productive) when you get on well with everyone you work with. The work is generally pretty positive and rewarding, again something you don’t get everywhere. The clients are a real mix, from lots of different industries and sectors. Definitely something new in each case. The development team is in-house, which works really well. Great communication across teams (most of the time!) and generally much more efficient.
Cons
Always the main focus of any review - how many people take the effort to review something they like compared to something they don't? However, my lasting memory is not one of a negative environment at all. Sure, there is a huge amount of improvement needed but nothing insurmountable. As a small/medium company, the ability to change is within easy reach, as long as it is driven by everyone.