Good for a College Town but Not Great - Customer Service Representative Melaleuca Employee Review

2.0
Sep 2, 2024
Recommend
CEO approval
Business Outlook

Pros

My coworkers were friendly and always willing to help. Everyone was always working on how to improve.

Cons

You need to apply for vacation time 12 months in advance or you're not getting that time off approved, the customer believes that if they complain enough they will get their way, 80% of the time they are right, I got docked points on a call if I did not apologize enough to someone about something missing or I forgot to offer a service, I should not have to offer a service! there isn't even a real benefit to being on the leaderboard.

Explore other reviews about Melaleuca

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great to work for, the people are kind and willing to help you with any problem you run into.

Cons

They're stingy with promotions and probably won't utilize you to your fullest capacity

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- side benefits are okay - it is a median sort of job - I personally have some freedom do to personal professional development on the clock when there is no immediate need for my work (happens very little) - People half listen once they know you have been at Melaleuca after about 5 years

Cons

- No management that knows what they are doing - Not very customer-focused - Don't seek to fulfill their strategic imperatives or strategies or mission - Very hard for people to listen to you because you're new - They don't have a lot of integrity - Very slow to solve problems - Don't worry about making improvements in processes or tools we use - Slow AI usage and no proficiency in AI usage, strategies or implementation - Managers micromanage because Melaleuca is "unique" - Most of the positive things they tout all the time serves only the company's image, not the employees - Don't worry about giving raises in a timely manner - Not goal-oriented employer And I could probably keep going, but will stop here.

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