Run, don't walk - Customer Service/Sales Support Melissa & Doug Employee Review

1.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Salary, casual dress code (you could wear pajama bottoms and bunny slippers and nobody would bat an eye), great coworkers

Cons

Hours: 8-6 Mon-Th, 8-5 Fri with 30-minute lunch break. Extreme micromanaging for micromanaging's sake only. Customer service reps can take 150-200 calls a day, have to provide administrative support to multiple salespeople, are also expected to make calls for new prospects. We didn't have email at our desks...you had to wait until a break in calls (note the numbers above) to run to an area where there was a cluster of computers with email/internet access. Big Brother is ALWAYS watching.

Explore other reviews about Melissa & Doug

5.0
May 5, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Since joining the company, I’ve seen continuous growth and meaningful change for the better. M&D fosters one of the most welcoming and friendly work environments I’ve experienced. It’s a place you can truly be proud to work, not just because of their commitment to delivering quality products, but also because of the genuine care they show for their people.

Cons

The company is in a phase of transformation and integration which comes with its pain points.

2.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary only without stress of commissions.

Cons

Limited opportunities for growth. Leadership hiring is always from the outside.

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