Pros
you work set hours ex:9-5
Cons
-You are micro-managed to the tee!!!(cannot express this enough). Your phones lines and computer screens are recorded("big brother" environment) . -They don't want you talking to the person next to you. -They hold 1 minute lateness over your head(Yes, you can be terminated for showing up 1 minute late to many times ) -You are expected to take phone calls all day. Like a Robot -There is absolutely no room for growth in this department. If you are looking to progress in MSK this department will only hinder all upward movement. Overall, This isn't a free thinking, healthy, creative work environment. You sit there to take calls and then get criticized from management about the calls. Management treats you like a piece of meat and just wants you to be on the phone nonstop. There are other departments and/or institutions that will treat you better. Don't let them bait in into this department for a small pay raise. Go somewhere else!