3.0
Aug 12, 2009
Current employee
Recommend
CEO approval
Business Outlook
Pros
George Zimmer has cultivated a great atmosphere under which to work. The mission statement actually includes the phrase "to have fun." Wardrobe Consultants are well-trained by managers, and objectives are clearly defined. Anyone who does their job correctly and produces is treated quite well.
Cons
The growth in the tuxedo rental business has brought a new type of customer to Men's Wearhouse...the customer who expects something for nothing. The typical MW customer tends to be courteous and willing to build a relationship with the staff. The tux rental customer is rude and quick to complain. Stores experiencing growth are lacking the staff to support such growth, which results in great frustration for customers and MW employees.