Foot in the door - Customer Service Representative Mercer Employee Review

3.0
Feb 16, 2017
Recommend
CEO approval
Business Outlook

Pros

set schedules, managers try to assist the best they can, decent pay

Cons

not all managers are there to help you, penalized heavily for slight mistakes, pay could be better for the amount of work done

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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