SO FAR SO GOOD! - Customer Service Representative Mercer Employee Review

4.0
Sep 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Multiple work shifts...fair with QA review....goals are not unreasonable..

Cons

hard to schedule vacation time

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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