Soul sucking billable hours - Anonymous employee Mercer Employee Review

2.0
Feb 4, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people work there (hopefully that will last). I would have given 1 star otherwise.

Cons

Leadership changed in the past few years and became extremely focused on billable hours. You must exceed them to be average and the hours expected are already over the roof. All the effort and time put in and the raving reviews received from multiple people in multiple levels did not matter, all that mattered at the end was profit, revenue, hours. The company went down hill 2 years ago and it keeps going. 80% of the teams I was working with quit.

Explore other reviews about Mercer

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

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Mercer Response
3d
Thank you for sharing your experience at Marsh. We agree that our colleagues make us who we are, and we are committed to providing an environment where people be their best and thrive.
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

avatar
Mercer Response
3d
Thank you for sharing your feedback about career growth and development at our company. We understand the importance of professional growth and appreciate you bringing this to our attention. If you are seeking guidance or support in your career development, we have resources available to help. Your HR partner team can provide information on internal job postings, career counseling, and guidance on skill development. We encourage you to reach out for assistance.
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