Great Manager but no pay increase for customer service - Participant Services Representative Mercer Employee Review

3.0
Nov 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Great manager with calm demeanor and a positive mental attitude and easy commute.

Cons

you could work at Mercer for 5 years & upper management will never increased a teir 1 level employees pay even as the cost of living has increased. Mercer stands for diversity and inclusion but only pays upper management fairly.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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