Strong Company with security - Customer Service Representative Mercer Employee Review

4.0
Jan 12, 2019
Recommend
CEO approval
Business Outlook

Pros

This company is a very successful organization that offers a good benefit package.

Cons

Company needs to offer more advancement opportunities.

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Mercer Response
7y
Thank you for your commitment to Mercer for over 8 years. As a leader in the human capital consulting industry, we take pride in our ability to provide a competitive total rewards package that can meet the individual needs of our colleagues and their families. In addition, Mercer provides a broad variety of advancement opportunities. We are committed to supporting all of our colleagues’ development and encourage them to have ongoing conversations with their leader to talk about potential growth opportunities. Mercer understands colleague satisfaction is critical to our continued success as a firm, which is why we offer an annual colleague engagement survey. We use that data to ensure we can continue to make Mercer a great place to work. We are open to any additional feedback to help us improve, so please feel free to email us at ColleagueFeedback@mercer.com if you would like to share further.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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