Dont Recommend - Customer Service Representative III Mercer Employee Review

2.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent pay starting out and nice incentive plan. Nice amount of PTO as well as sick pay when you first start.

Cons

1. No room for growth or opportunity. 2. The incentive plan is great but they have made it so difficult to even get now. 3. They tend to hire outside instead of the company instead of within. 4. The company needs to invest more money into there systems as well as there employees. 5. No one listens when you have a concern or just cant do your job due to system issues. 6. They tend to hold things against there employees even if its not there fault. 7. When you have a supervisor call and reach out to them they dont want to help or take the call. 8. It is hard to get the time off you need when using your PTO. 9. Need to upgrade laptops that are provided to us to do our job.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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