Disjointed, discombobulated, and disappointing - Client Service Analyst II Mercer Employee Review

2.0
May 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Solid benefits package....great flexibility for those with busy families. Overall a solid company with good leadership at the top of the organization.

Cons

Complete lack of consideration for their employees as far as taking responsibility for giving them the training they need to execute their roles effectively. It's like a sickness where everyone assumes you'll just "figure it out". The issue is, it creates a team of people that all have vague understandings of how the systems work and all fit together. They learn the steps to complete individual tasks but have no sense of how that task fits in the scheme of the operation.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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