Learned a lot about the industry - Customer Service Representative Mercer Employee Review

1.0
Jan 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Good Co-workers, Decent vacation time, Good Health Benefits

Cons

Management treats employees very poorly, sick time is not allow (if you are out more than a couple of times you are written up), lack of raises. Worked there for almost five years, not even a dime of a raise. All management cares about is stats. Have to be there and on time regardless of weather (again management will write you up if you are late due to weather). In order to move up you have to know someone

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
1d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market reputation, people, resources, autonomy to manage your book

Cons

Pay is low, work/life balance is challenging with ever-increasing workloads and internal demands on your time

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